Privacy Policy

This Privacy Policy describes how CityBird ("we", "us", "our") collects, uses and protects information you provide when you use our website and booking services.

1. Information We Collect

• Contact details: Name, phone number and email address you share while booking or contacting us.
• Trip details: Pickup and drop locations, dates, times, vehicle preference and any special notes.
• Usage data: Basic technical data such as IP address, browser type and pages visited, used only for site analytics and security.

2. How We Use Your Information

• To confirm and operate your taxi booking.
• To contact you about your trip, fare quote, driver details or follow-up support.
• To improve our service quality and resolve customer issues.
• To send occasional service updates - never spam, and you can opt out at any time.

3. Sharing of Information

We do not sell or rent your personal data. We share trip details only with the assigned driver and authorities when legally required.

4. Cookies

Our website may use minimal cookies for navigation and basic analytics. You can disable cookies in your browser settings.

5. Data Security

We take reasonable steps to keep your information secure. However, no electronic transmission is 100% secure - please share sensitive information cautiously.

6. Third-Party Links

Our website may contain links to external sites such as WhatsApp and Google Maps. Their privacy policies apply when you use those services.

7. Your Rights

• You may ask us to update or delete your personal information at any time.
• You may withdraw consent to receive marketing messages by replying STOP or contacting us.

8. Updates to this Policy

We may revise this policy from time to time. The latest version will always be available on this page.

9. Contact

For any privacy-related questions, write to us at info@citybird.in or call +91 84382 81437.